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Privacy Policy

Effective Date: 04/12/2026

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This Privacy Policy (“Policy”) describes how SatsPay Financial Service Co., LLC, located in Willemstad, Curaçao (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects your information when you access or use the SatsPlay platform (“Platform”).

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By using the Platform, you agree to the terms of this Policy.

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1. INFORMATION WE COLLECT

We may collect the following categories of information:

 

1.1 Personal Information

Information you provide directly, including:

  • Name or username

  • Email address

  • Account credentials

  • Age verification data

  • Any information submitted during account registration

 

1.2 Transaction & Activity Information

We may collect:

  • Platform activity (bets, gameplay, interactions)

  • Transaction records (timestamps, amounts, confirmations)

  • Game participation data across:

    • Casino

    • Sportsbook

    • PokerSingularity

    • CALL-IT

    • VIP Lounge

 

1.3 Device & Technical Information

We may automatically collect:

  • IP address

  • Device type and operating system

  • Browser type

  • Access times and session data

  • Usage patterns and interaction logs

 

1.4 Communications

We may collect:

  • Emails or messages sent to us

  • Customer support inquiries

  • Feedback submissions

 

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, operate, and maintain the Platform

  • Process and confirm transactions and activity

  • Verify eligibility (including 21+ age requirement)

  • Monitor for fraud, abuse, or unauthorized activity

  • Improve platform performance and user experience

  • Communicate with you regarding:

    • Account updates

    • Security alerts

    • Platform changes

 

3. NON-CUSTODIAL STRUCTURE

SatsPlay operates as a software platform only.

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The Company:

  • Does not hold or custody user funds

  • Does not act as a bank or financial institution

  • Does not store payment credentials in a custodial capacity

 

All transactions are:

  • User-initiated

  • Direct

  • Final upon confirmation

 

4. SHARING OF INFORMATION

We do not sell your personal information.

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We may share information in the following limited circumstances:

 

4.1 Service Providers

With trusted third-party providers who assist with:

  • Hosting

  • Security

  • Platform infrastructure

  • Analytics

 

4.2 Legal Requirements

When required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from authorities

  • Protect the rights, safety, and integrity of the Platform

 

4.3 Platform Protection

To:

  • Prevent fraud or abuse

  • Enforce Terms & Conditions

  • Investigate suspicious activity

 

5. DATA RETENTION

We retain information:

  • As long as necessary to operate the Platform

  • To comply with legal obligations

  • To resolve disputes and enforce agreements

We may retain certain records for audit, security, and compliance purposes, even after account termination.

 

6. SECURITY

We implement reasonable technical and organizational safeguards to protect your information, including:

  • Encryption where appropriate

  • Secure server infrastructure

  • Access controls and monitoring

 

However:

  • No system is 100% secure

  • Use of the Platform is at your own risk

 

7. USER RESPONSIBILITIES

You are responsible for:

  • Maintaining the security of your account credentials

  • Ensuring information you provide is accurate

  • Protecting access to your device and login details

We are not responsible for unauthorized access resulting from your failure to secure your account.

 

8. COOKIES & TRACKING TECHNOLOGIES

We may use:

  • Cookies

  • Session tracking

  • Analytics tools

To:

  • Improve user experience

  • Understand usage patterns

  • Optimize performance

 

You may adjust browser settings to limit cookies; however, some features may not function properly.

 

9. INTERNATIONAL USE

The Platform is operated from Curaçao.

By using the Platform, you acknowledge that your information may be:

  • Processed and stored outside your country

  • Subject to the laws of Curaçao

 

10. CHILDREN’S PRIVACY (STRICT 21+ POLICY)

The Platform is strictly limited to users 21 years of age or older.

We do not knowingly collect information from individuals under 21.

If we become aware of such data:

  • It will be deleted promptly

  • The associated account will be terminated

 

11. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

Requests may be submitted to:
info@satspay.cash

 

We may require identity verification before fulfilling requests.

 

12. THIRD-PARTY LINKS & CONTENT

The Platform may contain links or integrations with third-party services.

We are not responsible for:

  • Their privacy practices

  • Their content or policies

Users should review third-party policies independently.

 

13. CHANGES TO THIS POLICY

We may update this Policy at any time.

Updates will be posted on the Platform with a revised effective date.

Continued use of the Platform constitutes acceptance of the updated Policy.

 

14. CONTACT INFORMATION

SatsPay Financial Service Co., LLC
Willemstad, Curaçao
info@satspay.cash

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